Privacy Policy

Last Updated: June 2026

At the Radstock Hotel, we are committed to protecting your privacy and handling your personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

The Miners Rest at The Radstock Hotel
Marketplace, Radstock, BA3 3AD
Email: info@minersrest.co.uk
Telephone: 01761 420776

We may collect and process the following personal information:

• Name
• Email address
• Telephone number
• Postal address
• Hotel reservation details
• Restaurant booking information
• Payment details (processed securely by third-party providers)
• Dietary requirements, allergies and special requests
• Information submitted through contact forms, email or telephone enquiries
• CCTV images recorded within public areas of the premises
• Website usage information, including IP address, browser type and pages visited

Information is collected when you:

• Make a hotel reservation directly with us or through third-party booking platforms
• Reserve a table at our restaurant
• Complete an enquiry form on our website
• Contact us by telephone, email or in person
• Visit our premises covered by CCTV
• Browse our website

We use your personal information to:

• Manage hotel and restaurant bookings
• Communicate with guests regarding reservations and enquiries
• Provide customer service and accommodate special requests
• Process payments and maintain financial records
• Improve our services and website functionality
• Protect the safety and security of our guests, employees and property
• Comply with legal and regulatory obligations

We use trusted third-party providers to assist in operating our business. These providers only process personal information as necessary to provide their services and are required to safeguard your information.

CCTV cameras operate throughout public areas of The Miners Rest at The Radstock Hotel for the purposes of crime prevention, guest and staff safety, and the protection of property. CCTV is not installed in toilets, bedrooms or other private areas.

CCTV recordings are retained for a limited period unless required for the investigation of an incident or to comply with legal obligations.

Our website uses cookies to enhance your browsing experience, improve website performance and analyse visitor activity. You can manage cookie preferences through your browser settings.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal, accounting and regulatory requirements.

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Restrict or object to certain types of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details above.

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.